FAQ

How do I track my order?

Once your order ships, you’ll receive a tracking link by email. If you don’t see it, check your spam folder or contact us.

Can I change or cancel my order?

We process orders quickly, so changes aren’t always possible. Email us as soon as possible and we’ll do our best.

Shipping

How long does shipping take?

Shipping times vary depending on your location within Canada. You’ll see estimated delivery times at checkout.

Where do you ship?

We currently ship within Canada only.

Do you accept returns?

Yes. We accept returns within 14 days of delivery, as long as items are unworn and in original condition with the tags on.

How do I start a return?

Email us with your order number and we’ll guide you through the process.

Do you offer exchanges?

If you need a different size or item, contact us and we’ll help sort it out.

How do I choose the right size?

Check our size guide for accurate measurements. If you’re unsure, reach out— we’ll help you pick the right fit.

Will sold-out items restock?

Some items may restock, but not all. Stay tuned for updates.

Care Instructions

Please refer to clothing tag for care instructions.

What payment methods do you accept?

We accept major credit cards and other payment options available at checkout. Contact

How can I contact you?

Email us at info@worldactiveco.ca and we’ll get back to you within 24–48 hours.

Change country